Platform for Facility Management and Multiservice Providers

Your SLAs proven. Your contracts renewed.

Pascal, Branch Manager, oversees 16 sites for 8 client companies, providing multi-disciplinary and Soft FM services. Every service call is tracked, every ticket is classified by NOVA, and every operational committee meeting is based on factual data. His contracts are being renewed, and his staff are refocusing on high-value services.

Request a demo See NOVA in action

SaaSOffice Management Console, Multi-Client View, and Contract Management

WHY CHOOSE US

Your Challenges. Our Solutions.

Evidence Based on Facts

Your performance reviews are no longer a battlefield

Without reliable data, you’re defending your SLAs based on gut feelings, with information scattered across emails, WhatsApp, and ticketing systems. Support reports take hours to produce, and every incident is rehashed. The cost comes in the form of penalties and damage to your reputation.

Time-stamped service calls, tickets flagged by NOVA, resolutions rated by the tenant. Your operations committee’s report is ready in just a few clicks, with sourced figures. No more debate—your data speaks for itself.

Retention Based on Employee Satisfaction

Your contracts are renewed based on tangible factors

It’s easier to renew a contract than to win a new one, yet the sales effort required for renewals remains enormous. Customer satisfaction is the key to the relationship, and it remains difficult to quantify for your client.

Each service provided is rated by the tenant. Resolution times are tracked, and tenant satisfaction is reported by site and by contract in your console and in the client report. Your business relationship is based on tangible data.

Productivity of Account Managers

Your managers focus on value

Your customer service representatives spend a significant portion of their time on low-value administrative tasks, such as triaging poorly written tickets, tracking service prerequisites, following up with customers, and generating customer reports. The labor shortage makes every hour precious.

SaaSOffice coordinates the prerequisites for successful execution, including contractual commitments, service routes, equipment, and checklists. NOVA handles repetitive requests, classifies them, and routes the tickets. Your managers can focus on adding value, not on the day-to-day operations.

Atlas FM 6 locations · 4.6/5 satisfaction rating

Hêtre & Co 3 locations · 4.8/5 satisfaction rating

Vignes Group 2 locations · 4.4/5 satisfaction rating

Origin 5 locations · 4.5/5 satisfaction rating

One console per client, filtered scope, custom branding.

Standardized Multi-Client Management

A native multi-client console, not a workaround

Every client has its own reporting formats, metrics, and cycles. You’re juggling ten tools per contract, and the Friday-night copy-and-paste routine is wearing your teams down. The consolidated park view is still a manual Excel spreadsheet.

Native multi-client console. Consolidated view by client, by site, and by contract. Custom branding and reporting for each contract; strictly compartmentalized data. You manage your portfolio with one hand and each client with the other.

USE CASES

Whether it's multi-technical services for the commercial sector or Soft FM, SaaSOffice adapts

Multi-disciplinary Services for the Tertiary Sector

Office buildings operated on behalf of corporate clients

Your technical SLAs are under pressure; customer satisfaction determines contract renewal, and competition for RFPs is fierce.

Tenants report incidents in just a few words; NOVA categorizes them and forwards them to your teams or your CMMS partner. Your SLAs are tracked, tenant satisfaction increases, and your contract is secured based on factual data.

Soft FM, cleanliness, green spaces, safety

Recurring Services at Client Sites

Traceability of each agent visit and route management are contractual requirements. Resident satisfaction makes all the difference during contract renegotiations.

Employee check-in via QR code or NFC, time-stamped traceability, digital logbook. Your employees verify their presence, NOVA processes resident requests, and your operations committee relies on solid data.

MULTI-CLIENT CONSOLE

One console for all your contracts and all your sites

Native multi-client architecture. Each client has its own scope, data, branding, permissions, and contractual framework, all integrated as closely as possible.

Consolidated view by customer, by site, by contract; cross-customer comparison dashboards with no data leakage between customers
Contractual obligations, SLAs, commitments regarding resources and results, basis for calculating rolling targets
Automated reports, ready to send, for each operational committee
Strict segmentation of data and rights, contract-based branding, co-branding, or white-label solutions
NOVA Vocal for administrative issues, scope filtered by client

Multi-client console, switch between folders

Contractual acceptance and report ready to send

TENANT EXPERIENCE

The app your customers will be happy to use

NOVA welcomes visitors to the sites you manage, handles their voice requests, routes incidents to your agents, and recommends partner services. Every interaction reinforces the perception of the quality of your service.

From the tenant's perspective

Multi-intent voice commands, multiple tickets in a single sentence
QR code for the room or area; reporting without data entry
Voice-activated reservations, related services (coffee, trays, catering)
Visitor check-in via QR code self-check-in, tracked packages with pickup codes
Source-Cited Answers to Questions About the Building

In contrast, from the manager's perspective

Qualified ticket received by the designated agent
Notification routed to the correct service provider or CMMS
Resident Satisfaction by Site and by Contract

Multi-intent voice commands from the passenger

Qualified ticket received by the administrator

FIELD AGENTS

Your agents are equipped. Your service calls are tracked. Your data is consolidated.

Your maintenance and technical staff have a mobile app that manages their day, from check-in to the completion of the job. Every action they take adds to the data that feeds into your client reports.

QR or NFC check-in, time-stamped check-in
Tour and patrol tracking, planning, and execution side by side
Pre-job equipment checklist: tools, PPE, supplies
Checklist by Area During the Service
Digital communication log for each site, viewable by customers

Back-office administrator, time-stamped service records

ECOSYSTEM

A Unifying Ecosystem

Off-the-shelf, configurable

A ready-to-deploy solution that can be configured by contract and by site—not a custom development project. Up and running in 8 weeks, at a controlled and predictable cost.

Integrated with partner CMMS systems

Native integrations with off-the-shelf CMMS systems (Corrigo, Carl, Altaïr, FacilityONE) and in-house CMMS systems. NOVA routes tickets into your existing CMMS workflow. No replacement required—just an orchestration layer.

An AI-Enhanced Experience

A personal assistant for residents, a hands-on co-pilot for your teams. NOVA anticipates, routes, qualifies, and generates. Your managers and agents make the decisions; NOVA handles the friction.

Integration Catalog

Microsoft 365, Google Workspace, access control (Welcomr, sTid, Salto, SimonsVoss), partner CMMS solutions, connected lockers (Sezaam), payment, mobility. Setup in just a few days using standard modules.

COMMITMENT

Smooth Operations, Commitments Fulfilled

GDPR

Data on residents and employees in the EU.

ISO 27001-Compliant Hosting

ISO 27001-certified data centers, hosting in France, redundancy.

SLA 99,95 %

Critical modules, daily backups.

Reversibility

Your data remains yours.

Proactive Monitoring

We'll let you know before you even have to ask.

Responsive Support

A commitment to prompt response times, and representatives who are familiar with your sites.

A CSM Appointed

Available immediately upon deployment—never a generic address.