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Knowledge Base

A question in natural language.
The answer, with sources.
The full document, with just one tap.

Your site managers, HR teams, and facility services staff publish their documents (internal regulations, remote work policy, IT guidelines, parking guide, weekly menus). NOVA integrates them, answers questions in natural language, and cites its sources. No more sifting through 12 PDFs—you get a precise, well-sourced answer.

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SaaSOffice
Hold to speak…
User View, Amélie

A question asked in natural language, a well-sourced answer, a document accessible with a single tap. Your employees find the right information without having to search through everything.

Everything is within earshot!

  1. 01 Step 1

    A question in natural language.

    Amélie is planning her week and wants to know how many days of remote work she can take. Instead of searching the intranet, she asks NOVA the question in a single sentence, either verbally or in writing.

  2. 02 Step 2

    A well-sourced answer, not a guess.

    NOVA summarizes the answer in two lines and cites the source: document number, update date, version. Amélie knows where the information comes from—it’s not just “I heard that”; it’s a verifiable answer.

  3. 03 Step 3

    The full document, with just one tap.

    For situations where you need to read the entire document (exceptions, special cases, context), Amélie opens the full PDF with a single tap. No need to export to Drive or search for it on SharePoint. The source document opens right in the app.

  4. 04 Step 4

    NOVA Answers Frequently Asked Questions.

    The more a question comes up, the more NOVA highlights it. Amélie doesn’t have to wait for Tier 1 HR—she sees pre-approved answers to recurring topics (vacation, remote work, bonuses) right at the top of the screen. Your HR teams spend less time handling repetitive tickets.

  5. 05 Step 5

    If NOVA doesn't know, he climbs cleanly.

    For specific cases not covered in the documentation (personal circumstances, exceptions, ambiguities), NOVA suggests forwarding the question to the appropriate contact (manager, HR, CIO). Escalations are tracked, so no questions are lost and no employees are left stuck.

WITH OR WITHOUT NOVA

The difference is evident from the very first question.

Six mirrored lines. What your employees are enduring today is what they’ll love tomorrow.

WITH NOVA The experience your employees love
WITHOUT NOVA The experience your employees go through
Search
Question in natural language, concise two-line answer.
Search through 12 PDFs on Drive, give up, ask a coworker.
Source cited
Standard citation, document, version, update date.
No source; conflicting information from one department to another.
Full document
"View Source" button, full PDF with one tap, bookmarks enabled.
Manual search, poor Drive results, incorrect version found.
Apprenticeship
NOVA highlights frequently asked questions, resulting in fewer duplicate tickets.
Everyone asks the same question, and the HR department keeps repeating the same answer over and over.
Versioning
Automatic versioning on the HR side; previous versions are archived and traceable.
Paper versions, duplicates, and orphaned sources are still in circulation.
Identifying Gaps
Underdocumented issues escalated to HR; fact-based prioritization.
HR is clueless; it doesn't know what employees are looking for.
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FAQ DOCUMENTS

Your Questions About the Document Database

What types of documents can NOVA integrate?
PDF, Word, Markdown, intranet pages. Drag-and-drop into the HR interface, automatic indexing in seconds, sources ready for searching. NOVA supports multiple languages (FR, EN, ES, DE) and preserves the original formatting for citations. For highly technical documents (safety procedures, contracts), a strict mode prevents any rephrasing; NOVA quotes verbatim.
If NOVA can't answer, what happens?
NOVA lets you escalate to the right person (manager, HR, CIO, Facilities) with a single tap. The question is logged on the audit side, and the recipient receives a notification with context. The employee is never left hanging. On the HR side, unanswered questions are flagged in a “under-documented topics” dashboard to help prioritize future policies to be drafted.
GDPR and Privacy: How Do You Handle Sensitive Policies?
Access rights are based on your Active Directory or HRIS settings. A document can be public (all employees), restricted (by site, division, or hierarchical level), or managerial (managers only). NOVA adheres strictly to the requester’s scope of access; access is never granted beyond that scope. A complete audit trail is maintained, showing who asked which questions and who accessed which sources, in compliance with the GDPR.
GET STARTED

Your HR policies, sourced and accessible via voice commands.

30 minutes. We'll load your document database into the sandbox, and NOVA will answer employees' questions about your actual internal policies.

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