Resident Experience Platform for Hospitality Operators

Your residents will be delighted.
Your clients will be too.

WHY CHOOSE US

Four Strategies to Turn Your Residents into Ambassadors

NET PROMOTER SCORE

An experience we'd highly recommend

The experience your brand promises falls apart in the day-to-day reality: email requests, WhatsApp groups, trips to the front desk, and slow responses. Every point of friction damages the brand and ends up in online reviews.

NOVA processes each request via voice in just a few seconds and tracks it until it is resolved. Friction disappears, satisfaction rises, and it can be measured, residence by residence.

ARPU SERVICES

Your paid services are finding their audience

You have a catalog of paid services, but your marketing efforts rely solely on a small poster in the elevator and a newsletter that no one reads. Your revenue potential is just sitting on the wall.

NOVA recommends the right service at the right time, based on each person’s context and preferences, without ever sending spam Integrated payment; revenue per resident tracked in the console. Revenue grows without any sales effort.

OPERATING COSTS

Your teams are refocusing on people

The front desk is constantly fielding the same questions over and over again: packages, badges, hours, reservations. Staff time is wasted on repetitive tasks rather than on building relationships—which is where your brand truly shines.

Voice-based self-service for all your daily needs: customer service, deliveries, services, and events. NOVA takes care of the routine tasks, so your teams can focus on what your brand promises: hospitality.

PROPERTY MANAGEMENT AGREEMENTS

The App That's Winning Contracts

You work on behalf of property owners. When it comes to competitive bidding, all the brochures promise a premium experience, but nothing can be proven.

A demo app, customized for your brand: the owner sees what their residents will experience. A symbol of modernity and a guarantee of quality service every day.

USE CASES

Whether it's corporate concierge services, coliving, or student housing, SaaSOffice adapts

Multi-Building Concierge Console, Resident Satisfaction (Prototype)
CORPORATE CONCIERGE SERVICES

Demonstrate the value of your service to every client

You provide services in buildings that do not belong to you, and it remains difficult to objectively demonstrate the value of your services to the client.

Co-branded or white-label app, a catalog of services at your fingertips, with usage and satisfaction tracked. Your service proves its worth, and your contract is renewed.

Rooftop Coliving Event, Registration via the App (Mockup)
COLIVING

A community that's truly alive

Community engagement is what makes your offering valuable, but fostering it is expensive, and participation remains invisible.

Events in the app, one-tap registration—NOVA recommends the right activity to the right person. The community is thriving, stays are getting longer, and participation is measurable.

Student Resident Voice Registration, Mobile (Mockup)
STUDENT HOUSING

A new school year without additional staff

A digitally native population, zero tolerance for friction, a complete annual turnover, and lean teams.

Immediate implementation, no training required. Digital access, voice-activated incident reporting, and responses based on real-time data about life in the residence starting on day one. Each new school year begins without the need for additional staff.

Hospitality services in buildings can no longer rely on fragmented tools. SaaSOffice helps us connect the tenant experience, on-site operations, and property owners’ expectations within a single platform. For real estate companies, it’s a true sign of modernity. For tenants, adoption is immediate because the experience is simple and useful. And for our teams, everything becomes more seamless: services, communication, requests, events… everything is finally managed in one place.
Xavier Chouraqui Founder, corporate concierge service · Haveagooday
RESIDENT EXPERIENCE

Everything about life at the residence in a single app

A single point of contact for residents, your staff, and your service partners, managed by NOVA, via voice or text, with no training required.

Resident Side
  • Reservations for Spaces and Service Requests
  • Access Control and Digital Badges
  • Visitor Reception, Mail, and Packages
  • Incident Reporting and Follow-Up
  • Concierge Services, Food Service, and Local Marketplace
  • Residence Life, Events, Directory, Shared Documents
In comparison, from the brand's perspective
  • Every interaction reflects your brand and builds your brand's reputation
  • Every use case contributes to the data that powers the console and reports
Co-branded resident app, home screen (mockup) Co-branded resident app, event discovery (mockup)
YOUR BRAND

Your brand, in every resident's pocket

OPERATOR APP

Your residents are moving into your world

White label or co-branding: the app reflects your brand. A personalized home screen, your brand’s tone, and services bearing your name. Your residents aren’t just downloading a tool—they’re stepping into your world.

OWNER APP

Or in the colors of the owner you're working for

Under a management agreement, the app can bear the property owner’s brand. The operator remains in charge, the relationship with residents is maintained, and the property owner sees their asset shine.

OPERATOR EXPERIENCE

All your homes. One console.

All requests and interactions are centralized in one place, along with services to highlight and deadlines to meet. You manage the experience your brand promises, residence by residence.

  • Consolidated view of multiple residences, requests, and interactions in real time
  • Promoting Services: The Right Offer at the Right Time
  • Tracking Resolution and Service Delivery Times
  • Reporting on Service Usage and Consumption
  • NOVA Vocal Answers Your Questions About Service Providers
  • Export to Your BI Tools
Operator console, multi-residence dashboard (mockup) Operator Console, Satisfaction Reporting View (Mockup)
WITH OR WITHOUT NOVA

Why SaaSOffice Isn't Just Another Home App

See how NOVA is changing its approach to passive resident portals and WhatsApp groups.

WITH NOVA Designed for the resident experience
WITHOUT NOVA Passive portals, WhatsApp groups
Serve in just a few seconds RESIDENT APPLICATIONS
Voice requests are processed in a matter of seconds and tracked until resolved.
Emails, WhatsApp groups, visits to the front desk, and slow responses.
A catalog you can enjoy PAID SERVICES
Timely, context-based recommendations; integrated payment; tracking of revenue per resident.
A small poster in the elevator, an ignored newsletter, underutilized services.
A vibrant community EVENTS & COMMUNITY
Events in the app, one-tap registration, personalized recommendations, and tracked participation.
Posters, scattered groups, unknown turnout.
A Smooth Move ARRIVALS
Digital access, with well-sourced information about life at the residence available from day one, with no training required.
Manual badge issuance, repeated questions at the front desk, and an onboarding process that keeps the team busy.
Making Decisions Based on Reality MANAGEMENT
Usage, satisfaction, and consumption by residence, consolidated in real time, BI export.
Spreadsheets, impressions, partial view by residence.
ECOSYSTEM

A Unifying Ecosystem

Off-the-shelf, configurable

Ready to roll out residence by residence, up and running in 8 weeks, with costs under control. Not an IT project.

An all-in-one app

For your residents, staff, and service partners. A single point of contact for all aspects of the residence's operations.

An AI-Enhanced Experience

NOVA responds, makes suggestions, and anticipates needs—both in the operator's office and in the resident's studio.

An extensive catalog of integrations

PMS, access control, lockers, EV charging, food service (Innovorder), payment (SumUp), building management systems, local partner services.

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COMMITMENT

Smooth Operations, Commitments Fulfilled

GDPR

Data on residents and teams in the EU.

ISO 27001-Compliant Hosting

ISO 27001-certified data centers, hosting in France, redundancy.

SLA 99,95 %

Critical modules, daily backups.

Reversibility

Your data remains yours.

Proactive Monitoring

We'll let you know before you even have to ask.

Responsive Support

A commitment to prompt response times, and representatives who are familiar with your properties.

A CSM Appointed

Available immediately upon deployment—never a generic address.

GET STARTED

Check out SaaSOffice at your home.

A 30-minute session. We'll map out your residential routes and show you NOVA live.

OWNER?

Do you own or manage a portfolio of properties?

Discover our solution for real estate companies.

FM SERVICE PROVIDER?

Do you provide FM services to clients?

Discover our solution for facility management and multiservice providers.