Mail & Packages

A package is on its way.
The recipient knows about it
in an instant.
No more piles of packages.

Instant notifications, unique pickup codes, automatic reminders for missed pickups, and end-to-end tracking. Your employees no longer have to chase after their packages, and your front desk can breathe a sigh of relief.

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I'm listening...

A package just arrived at the front desk.

NOVA would like to inform you that a DHL Express package has just arrived at 10:12 a.m.

Please present redemption code 8421 at the counter.

Packages · DHL Express

Arrived at 10:12 am · Main Lobby

Code 8421 Pick up within 14 days

Push notification received Email sent

I'm working from home; ask Inès to pick up my package for me.

Temporary code sent to Inès Renard, valid for 24 hours.

Delegation · Package #DHL-742

Inès Renard · Valid for 24 hours

Temp code 6712 Audit trail enabled

Inès Notified Audit-side layout

Your package has been waiting for you for 3 days.

NOVA would like to inform you that your package #UPS-415, received on May 18, has been waiting for you at the front desk for 3 days.

Would you like to pick it up today?

Package #UPS-415

Received May 18 · Day 3 without withdrawal

Reminder 1/2 Day 7: Next follow-up

Notify my manager Delegate the withdrawal

User View, Amélie

A package arrives, the recipient is notified, and the pickup is tracked. Your employees no longer have to run around looking for their packages.

Everything is within earshot!

01 Step 1
The package arrives, and Amélie is notified immediately.

The receptionist scans the package and identifies Amélie in two seconds. A mobile push notification and an email are sent immediately. No packages are left on the shelf without an owner.
02 Step 2
A unique pickup code in hand.

Amélie opens the notification and sees her 4-digit code. It’s a one-time code linked to her identity that can be scanned at the counter. No more “I think this is for Amélie”—the front desk is sure to hand it over to the right person.
03 Step 3
While working remotely, Amélie delegates the task to a coworker.

Amélie asks NOVA to forward her package to Karim, who is stopping by the front desk today. NOVA sends Karim a temporary code, tracked by the audit department, valid for 24 hours. The package follows the recipient, not the other way around.
04 Step 4
An automatic reminder in case Amélie forgets.

If the package isn't picked up by Day 3, NOVA sends a reminder. On Day 7, a second alert is sent. Packages are no longer piling up at the front desk, and staff members are no longer running after recipients.
05 Step 5
Scanned pickup, traceability by NOVA.

At the counter, the code is scanned, and the package is handed over. NOVA confirms delivery to Amélie and closes the ticket. A complete, time-stamped audit trail shows who dropped off the package, who notified, who picked it up, and at what time.

Amélie, a package for you just arrived at the front desk.

Push notification received; your redemption code is available in the app.

To be removed

DHL Express Package

Arrived at 10:12 am · Main Lobby

Sender: Maison du Stylo Type: package, 32x22 cm

Push notification received Email sent

See my withdrawal code.

Code 8421. Please present this at the main reception desk.

Assets

Withdrawal Code

8421 · single-use

Valid for 14 days Related to Amélie Martin

Have Karim pick it up; he's coming by this morning.

Temporary code sent to Karim Belkacem; valid for 24 hours.

Delegate

Delegation Enabled

Karim Belkacem · Valid for 24 hours

Temp code 6712 Audit trail recorded

Karim notified Audit trail

Amélie, your package has been waiting for you at the front desk for 3 days.

Do you want to pick it up today or have someone else do it?

Pending

DHL Express Package

Received May 18 · Day 3 without withdrawal

Reminder 1/2 Day 7: Next follow-up

I'll stop by tonight Delegate to a colleague

Package delivered, pickup confirmed.

Audit trail closed. Thank you, see you soon, Amélie.

Closed

Package Delivered

May 21 · 2:08 pm · Main Page

Submitted at 10:12 am Notified at 10:13 am Withdrawn at 2:08 pm

Evaluate the discount

WITH OR WITHOUT NOVA

You can see the difference right from the first package.

Six mirrored lines. What your employees are enduring today is what they’ll love tomorrow.

WITH NOVA The experience your employees love

WITHOUT NOVA The experience your employees go through

Notification

A push notification and email upon arrival, with your personal pickup code in hand.

No notification; the package is on hold, or customer service calls back only half the time.

Withdrawal Code

A unique, single-use code linked to the user's identity that can be scanned at the counter.

No code—we just hand it over to whoever shows up. Occasional losses and conflicts are guaranteed.

Delegation

Delegation with one tap, 24-hour temporary code, audit trail.

A paper authorization or nothing. Packages held up, frustrated remote workers.

Reminders

Automatic follow-up on Day 3 and then Day 7. No more packages sitting around for three weeks.

No one is returning calls, and packages are piling up at the front desk.

Traceability

Complete audit trail by package, drop-off, notification, pickup, and signature.

A paper notebook, a record of the reception, allegations without evidence.

Management

Dashboard: volumes, average withdrawal rate, detected overdue packages.

Management by eye. Invisible drift, blind storage overages.

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MAIL FAQ

Your Questions About Mail and Packages

If I'm working from home, how can I pick up my package?

With NOVA, you can delegate a pickup to a colleague with a single tap. You’ll receive a temporary code to share; your colleague presents it at the front desk. The delegation is logged in the audit trail, and you’ll receive a delivery notification as soon as it’s completed. You can also simply wait until your next visit to the office; the D+3 reminder keeps the information up to date at the front desk.

What happens to a package that is never picked up?

If no action is taken by Day 3, NOVA sends a follow-up push notification and email. On Day 7, a second alert is sent. Once the deadline set by the manager has passed (typically Day 14), the package is moved to a “pending resolution” queue on the console. The manager decides whether to return it to the sender, place it in temporary storage, or contact the recipient directly. All pending packages are visible at a glance on the dashboard.

How do you handle fragile, registered, or signature-required packages?

The receptionist scans the package and tags its type (fragile, registered, signature required). NOVA customizes the notification; for registered mail, the recipient is asked to pick up the package in person rather than have someone else do so. For packages requiring a signature upon delivery, the agent requests identification at pickup, and the scan is logged in the audit trail. You maintain postal compliance, and the recipient enjoys a seamless experience.

Mail & Packages

Instant notifications, unique pickup codes, automatic reminders for missed pickups, and end-to-end tracking. Your employees no longer have to chase after their packages, and your front desk can breathe a sigh of relief.

The package arrives, and Amélie is notified immediately.

A unique pickup code in hand.

While working remotely, Amélie delegates the task to a coworker.

An automatic reminder in case Amélie forgets.

Scanned pickup, traceability by NOVA.

Your packages delivered, picked up, and tracked.