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Visitor Welcome

Your visitor is arriving.
Everything is already set up.

Invite your guests in just a few seconds—NOVA takes care of the rest: practical information sent by email, self-check-in via QR code upon arrival, and real-time notifications for your staff.
Your staff can welcome guests without rushing, allowing your front desk to return to its true role: a warm, human welcome.

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SaaSOffice
Hold to speak…
User View, Amélie

One sentence, one scheduled visit, two invited guests. Enhanced invitations, self-service check-in, real-time notifications. Your employees can welcome guests without rushing.

Everything is within earshot!

  1. 01 Step 1

    A statement in natural language.

    Amélie opens NOVA and asks it to prepare for the visitor’s arrival. NOVA retrieves the context (visitor has been here before, license plate is known), suggests a parking reservation, and Amélie confirms with a tap.

  2. 02 Step 2

    An enhanced experience for visitors.

    Sophie receives the invitation prepared by NOVA in Outlook. Everything is included: the time slot, directions, confirmation of her parking spot, and her personal check-in QR code. She has nothing to ask and nothing to clarify.

  3. 03 Step 3

    Self-service check-in.

    Marc walks up to the counter and scans his QR code with the webcam No manual entry, no ID check, no line. His arrival is logged in two seconds.

  4. 04 Step 4

    The host is notified in real time.

    Amélie is notified as soon as the first visitor arrives. She sees the visitor record updated in real time and lets them know she's on her way with a single tap. Just one notification per visit, not one per visitor.

  5. 05 Step 5

    A fence by NOVA.

    When visitors leave, the visit is marked as complete at the reception desk. NOVA notifies Amélie with a time-stamped summary and asks her to rate the reception experience. The rating contributes to the site’s quality management.

Administrator View: The Reception Console

Hosts check in visitors, visitors scan their passes, and hosts are notified. Your receptionists make eye contact with visitors.

  1. 01 Step 1

    All of today's visits have already been reported.

    On Fabien's workstation, the list of expected visits for the day is continuously updated. Every voice entry made by a guest is immediately added to the queue. No manual entry by the receptionist is required.

  2. 02 Step 2

    QR code check-in via webcam, with no manual entry required.

    Sophie and Marc approach the counter. Each of them scans their QR code using the station’s webcam The system identifies the visitor, links them to their visit, and Fabien confirms with a tap.

  3. 03 Step 3

    The host notification is sent automatically.

    As soon as the first visitor arrives for the tour, the host receives a notification in the app. Fabien stays with Sophie and Marc and shows them where to wait. Notification sent by NOVA.

  4. 04 Step 4

    A one-tap way to end a visit right from the start.

    When Sophie and Marc leave, Fabien closes out the visit with a single gesture. No separate closure per visitor. One visit equals one item; one closure equals one tap. Complete timestamped record.

WITH OR WITHOUT NOVA

You can see the difference right from your first visit.

Five mirrored lines. What your residents are going through today is what they’ll love tomorrow.

WITH NOVA The experience your guests love
WITHOUT NOVA The experience your occupants have
Invitation
One sentence at NOVA. Several visitors, ten seconds.
Web form. One visitor at a time. No one does that.
Preparation
Enhanced invitation. Map, parking information, personal QR code.
Incomplete information. The visitor is trying to find their way.
Check-in
Scan the QR code with your webcam No typing. No lines.
Order placed at the counter. The customer is waiting.
Notification
Host receives a notification in their app. One-tap "I'm on my way" button.
Intercom, reminders, the waiting room filling up.
Management
NPS customer experience, live dashboards. You make decisions based on facts.
No indicators. The reception process is managed without any guidance.
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VISITOR FAQ

Your Questions About Visitor Management

What happens if a visitor doesn't have a QR code (forgot it, dead battery, or has a paper copy)?
The receptionist searches for the visitor by name or by host in the console, identifies them with two taps, and confirms their arrival. The QR code is the default, seamless experience—not a mandatory requirement. Graceful fallback: The visitor is never held up at the front desk because their phone is turned off.
What is the policy for repeat visitors (consultants, service providers who visit regularly)?
A recurring visitor can be registered once and then checked in by the host with a single tap, without the need for a voice confirmation. Their check-in QR code remains valid for the time period defined by the administrator (week, month, contract). On the console, recurring visitors are recognized upon arrival, and their visit is automatically scheduled for the most likely time slot.
What if the host doesn't know who their visitors are in advance—for example, a delivery person or a courier?
The receptionist registers the visitor at the console when the visitor arrives, selects the host from the list of site employees, and confirms. The host receives an arrival notification immediately, just as with a scheduled visit. For packages and mail, the Mail and Packages page takes over with a dedicated workflow.
GET STARTED

Your next visitor, welcomed without rushing.

30 minutes. We’ll take a look at your reception area, your capacity, and your security requirements, and then we’ll show you how NOVA coordinates a tour at one of your sites.

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