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Services & Concierge

A thousand services in a single app.
The right one, at the right time.
Recommended by NOVA.

Dry cleaning, concierge services, car wash, fitness classes, in-house events, local partners. NOVA brings together all the building’s services into a unique mobile experience, and thanks to its contextual intelligence, highlights the right service for each person at the right time—no spam, ever.

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SaaSOffice
Hold to speak…
User View, Amélie

The right service at the right time—booked in two taps and paid for right in the app. Your employees benefit, and your local partners gain visibility.

Everything is within earshot!

  1. 01 Step 1

    NOVA makes suggestions at just the right time.

    Amélie has a cocktail party tonight, and her schedule is packed. NOVA analyzes the context (free slot from 6:00 pm to 7:00 pm, preference for sports already indicated) and suggests a quick yoga class before the after-work gathering. No spam—just the right suggestion.

  2. 02 Step 2

    Details of the service—ready to book.

    Amélie opens the suggestion and sees the full details: duration, price, partner, itinerary, and required skill level. Everything is right there—no redirects to an external site, no need to create an account. The app stays the app.

  3. 03 Step 3

    Integrated booking and payment.

    Amélie confirms verbally that payment is processed through the app's built-in wallet. A single monthly bill covers all services used (dry cleaning, fitness, dining, concierge services). No more scattered credit cards, no more expense reports.

  4. 04 Step 4

    A reminder before the time slot, a notification afterward.

    NOVA sends a push notification 30 minutes before the class, with a one-tap directions link. After the service, a rating request is sent, with a maximum of two questions. The feedback helps the partner improve quality control without overwhelming the user.

  5. 05 Step 5

    NOVA offers the next step, in line with this approach.

    Once class is over, NOVA suggests a nearby partner restaurant for dinner—or simply a place to grab a drink and head home at a leisurely pace. This context-based suggestion goes beyond a single service; it creates a cohesive experience throughout the day.

Details

One catalog, a thousand services.

Concierge services, dry cleaning, car washing, fitness classes, in-house events, local partners— it’s all integrated into a single mobile experience.

Concierge Services Voice service request: NOVA confirms, partner executes.
Building Dry Cleaning Express drop-off, guaranteed same-day pickup.
Car Wash We'll take care of you during your meetings; your license plate will be recognized in the parking lot.
Sports Classes Yoga, fitness, Pilates, with classes available at lunchtime and in the evening.
Partner Restaurant One-tap booking, real-time availability, and integrated payment.
Neighborhood Bakery Breakfast, sandwiches, and click-and-collect in the morning.
Nearby gym Negotiated preferential subscription, direct access.
Event Catering Meal platters, cocktail parties, and partner brunches.
Company Daycare Center Advance seat reservations and waitlist management.
Hair Salon by Appointment Quick haircut during your lunch break; appointments available throughout the day.
Bicycle Repair Monthly workshop hosted by the local partner; drop off at the reception desk.
Internal Events After-work events, conferences, cooking classes—NOVA is gaining momentum at just the right time.
WITH OR WITHOUT NOVA

You can tell the difference from the very first serving.

Six mirrored lines. What your residents are going through today is what they'll love tomorrow.

WITH NOVA The experience your guests love
WITHOUT NOVA The experience your occupants have
Catalog
A single, unified directory—all building and neighborhood services in the app.
12 different websites, paper lists at the front desk—you're sure to miss one.
Reservation
Natural language: NOVA suggests, you confirm, two taps.
The form varies by department; you must create an account each time.
Local Marketplace
Local bakery, gym, deli, and pharmacy—all integrated into the app and payable through it.
No visible neighborhood services, invisible local partners.
Suggestion
NOVA delivers content at the right time based on your context—no spam, no noise.
You either stumble upon the services by chance or not at all; usage rates are low.
Payment
Built-in wallet, a single monthly bill for everything, and a comprehensive audit.
Multiple payments, scattered invoices, and a nightmare of expense reports.
Management
Usage statistics by service, booking rates, NPS, automated partner payouts.
Blind, no visibility into partners, arbitrary decisions.
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FAQ: SERVICES

Your Questions About Resident Services

How do you involve local partners? What is the neighborhood baker supposed to do?
Self-service partner onboarding in less than 15 minutes. The partner creates an account, uploads their catalog (PDFs, photos, prices), and sets their available time slots and delivery areas. Once approved by the site manager, they appear in the NOVA catalog for residents. Automatic payments via monthly bank transfer, with a detailed audit trail; no technical infrastructure required on the partner’s end. You retain control over which partners are displayed on your site.
How does NOVA decide which service to highlight?
NOVA cross-references the employee’s profile (previously expressed preferences, routines), the current context (time, day, weather, whether the schedule is free or full), and the actual availability of services. No spam, no noise. If you’ve blocked off your lunch break for an evening cocktail party, NOVA might suggest an express dry cleaning service. If nothing matches, nothing is displayed; the voice- or tap-activated catalog mode remains accessible at all times.
What if I don't want NOVA to suggest services to me?
"Suggestions Off" mode is just one click away—you retain access to the catalog but without contextual push notifications. You can also refine the relevant categories (sports yes, dry cleaning no, events yes). NOVA adapts to your preferences—never the other way around. Your data remains confined to your platform; it is not shared with partners without your explicit consent, in compliance with the GDPR.
GET STARTED

Your resident services, all in one app.

30 minutes. We'll take a look at your current partners and your site constraints, and show you how NOVA can orchestrate a service journey on one of your floors.

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